Terms and conditions business

Basis for the agreement
Unless the parties have agreed otherwise, all deliveries shall be affected on the basis of the terms of sale and delivery stated below.

Prices and other information stated in price lists etc., shall always be regarded as recommended. In case of price increases or the like from seller’s supplier prior to the delivery or in case of increased customs duties of other duties, the price shall be proportionately increased. Cutting fee is added at broaching. An environmental fee is added to all invoices.

The terms of delivery agreed shall be construed in accordance with the Incoterms in force by the contracting. If no specific agreement has been reached to such a term of delivery, the delivery shall be regarded as effected ”Ex Works”. Packing costs shall be charged separately, unless otherwise agreed upon. 

If the seller does not affect delivery within the term of delivery agreed, the buyer is entitled to set a reasonable final term of delivery to the seller. If delivery has not been affected within this term, the buyer shall be entitled to terminate the agreement by informing the seller in writing to this effect. Only if the delay is due to circumstances for which the seller bears the risk can the buyer claim damages. The seller’s liability to pay damages as a consequence of a delay can never exceed the value of the delivery. The seller’s liability to pay damages shall not comprise the buyer’s loss of profits or other indirect losses.

If the parties have agreed upon a successive delivery, each delivery shall be regarded as a separate delivery. Consequently, in case of defects by part of a delivery the buyer is not entitled to terminate the agreement as for the remaining deliveries.

Returned goods
Returns are only accepted after specific agreement and shipping costs are on buyer’s expense. Buyer carry risk of freight. Products in broaching, specially made or taken home at the request of the buyer can not be returned. The buyer is responsible for any repacking or repackaging of the returned goods

Terms of payment
If amounts are not duly paid, interest on overdue payments shall be added by 2 per cent per month, counting from the date of payment. New customers shall be required to pay net cash, unless otherwise agreed upon.

Retention of title
The product delivered shall remain the property of the seller, until it has been fully paid.

Buying samples
If prior to delivery the buyer has received a buying sample to the product to be delivered to him at a later date, and the buyer unconditionally approves of this buying sample, the buyer shall be debarred, when delivery has taken place, from complaining of defects by the product delivered, provided this product is of the same standard as the buying sample approved of. If specific models, forms or other tools are necessary for the manufacturing of the products ordered, the buyer shall pay part of the costs by this manufacturing. In tie absence of an agreement between the parties, such models, forms or other tools shall be property of the seller.

Patent, design production, copyright etc.
If the seller supplies the buyer with sketches, models or other examples for the use of the seller’s manufacturing of the product as ordered by the buyer, the buyer undertakes every responsibility for violating the rights of any third party due to patents, design production, copyrights or the like. The buyer is obliged to recover all such costs and damages charged to the seller in connection with claims from third parties and in consequence of disputes to this effect. Drawings made by AAG can contain confidential information and must not be passed on to third parties without written consent. 

In case of defects by the product delivered the buyer is entitled, within 8 days upon the delivery, to claim repairing or replacement delivery as per the choice of the seller. The buyer can only terminate the agreement, provided the seller does not effect repairing or replacement within a reasonable deadline. Only in such a case can the buyer claim damages from the seller, and such damages can never exceed the value of the product delivered. The seller’s liability to pay damages shall not comprise the buyer’s loss of profits or other indirect losses.

Exemption from liability (force majeure)
The following circumstances shall result in exemption from liability if they impede the performance of the agreement or make the performance unreasonable burdensome:
An industrial dispute and any other circumstance which are beyond the control of the parties such as fire, war, mobilisation or callup for military service to a similar extent, requisition, seizure, currency restrictions, rebellion and disturbances, lack of means of transport, general scarcity of goods, restrictions on motive power and defects or delay in deliveries from subsuppliers which are caused by some of the aforementioned circumstances, or that the time of delivery is extended as a result of the goods being sampled for inspection by the customs authorities. The party who wishes to claim exemption from lia-bility shall immediately notify the other party in writing of when such circumstances arise and cease.

Product Liability
The seller is only responsible for personal damage, if it can be proved that the damage is due to a mistake or negligence on the part of the seller or other persons under his responsibility. The seller is not responsible for damages on real and personal property, taking place while the material is in the buyer’s possession. Neither is the seller responsible for damages to products manufactured by the buyer or products in which such products form part. Besides, the seller is responsible for damages to real and personal property on the same conditions as those applying for personal da-mage. The seller is not responsible for loss of profit, lost wages or other indirect losses. To the extent a product liability towards a third party should be imposed on the seller, the buyer is obliged to indemnify the seller to the same extent to which the seller’s responsibility is limited according to the two previous subsections. These limitations of the seller’s responsibility shall not apply, in case of negligence. Should a third party claim damages against one of the parties according to this section, the party concerned shall immediately inform the other party to this effect.

The seller and the buyer are mutually obliged to be sued at the court of law for arbitration dealing with the claims for damages, which might be advanced against one of them on the basis of da-mage of a caused by the material.

Choice of law and venue
Disputes, if any, shall be settled pursuant to the rules of Danish Law and by the venue of AAG | Aalborg Gummivarefabrik A/S. Besides, all matters of dispute and construction shall be settled pursuant to the rules of Danish Law.

Privacy policy
AAG collects and processes personal data in accordance with applicable law, including the EU GDPR.

Terms and conditions private

Company name
AAG Aalborg Gummivarefabrik A/S
Sundsholmen 3
DK-9400 Nørresundby
Tlf. +45 98 15 80 22
CVR nr. 87136213
We reserve the right misprints, price and tax changes and out of stock items. In case we cannot meet our delivery deadline, you will hear from us within 48 hours.
All prices are in DKK and excl. VAT.
Shipping fees
The shipping fee appears on your order confirmation. AAG uses GLS for shipping of packages up to 50 kg. For packages over 50 kg, shipping fee will be calculated separately. The customer must contact AAG for an exact price. 
Customer agrees that the responsibility for the packages pass on to the customer on delivery. In case of mishandling, AAG reimburses any extra shipping cost for the customer.

Collection at AAG
It is possible to collect your goods at AAG. In this case, there is no shipping fee. You will be able to collect the item when you receive an e-mail accordingly. AAG is open monday-thursday 07.30 AM to 03.30 PM and friday 07.30 AM to 01.00 PM.

Stock items are normally shipped within 1-3 workdays. Standard products and cut/order produced products are normally delivered within 5-8 workdays with reservation of back order.

In case of back order, the customer will receive an email with expected time of delivery. A product in back order can be cancelled or replaced by a similar product.

Terms of payment
Payment can be made by Visa credit card and MasterCard. 

Payment is deducted on your (cardholder) account when the goods are sent. There can never be deducted an amount greater than what you have approved at the purchase.

Right of cancellation
Returns can be made until 14 days after receipt of the goods. Goods must be returned in the same condition and quantity, as when the customer received it, i.e. be undamaged and in intact original packaging. In connection with returning goods, shipping fee is carried by the customer. All products that are returned must be securely wrapped.

When regretting a purchase, the purchase price is refunded to you by a transfer to your bank. This will happen when we have received the product and verified that it meets the conditions for the right of cancellation.

NOTE: Custom made goods and cut/order produces products cannot be returned.
Packages sent COD for us are not redeemed. In case of returning goods, we ask the customer to contact us first by phone or by email before sending.

Returning of goods are send to:
AAG Aalborg Gummivarefabrik A/S
Sundsholmen 3
DK-9400 Nørresundby
Exchange of goods
If you wish to exchange a product to another product, you must return the initial product, and we send you a new product as quickly as possible.

If you want your money back, you must inform an account number and we will transfer the money to your account as soon as possible. Goods returned COD or without postage, are denied receipt of AAG.

Reimbursement is normally carried out by bank transfer. In case of reimbursement of the entire or parts of the amount, there must be a copy of invoice enclosed, together with your bank registration and account number. This information are not sensitive and can be informed by letter or email.

Warranty and claims
Concerning warranty and claims conditions, we comply with the Danish Sale of Goods Act (the Danish Sale of Goods Act cf. Legislative Decree no. 237 of 28 March 2003). This means that we provide 2 years right of complaint on our products. The guarantee is granted to the same extent as provided by our suppliers.

Upon receipt of the goods, buyer is obliged to examine this, and no later than 3 working days to complain about any defects. We will do everything possible to solve the complaint, and normally the product will be repaired or replaced.

In case you wish to return the goods due to claim or misdelivery, you must return the goods. Goods returned COD or without postage are denied receipt of AAG, unless there is an agreement.
Damages caused by buyer's lack of maintenance in accordance with the regulations on the purchase, will never be grounds for complaint. Third party cannot carry out possible product shortage without the consent of AAG. In case a product requires repair after its warranty period, AAG can be helpful with that.
The invoice that accompanies the goods, apply as proof of warranty and must be saved. Goods that need repairing during warranty period must be sent securely packaged and in cleaned condition.
Transport damage
Any damage and missing packages must be promptly noted to the person who brings the goods. In case it is agreed in advance with the carrier, that the goods must be delivered without receipt, AAG is without risk if the product were to disappear or be damaged.
Product liability
For personal injury or haggling that is caused by defects in the delivered products, AAG is only liable to the extent that liability by law is imposed AAG.
Including delay or deficiency cases, AAG can never be responsible for the customer's indirect losses, including operating loss, loss of time or profits.
AAG continuously develops products to be in front of the development. Therefore, our products are subject to change of models, range, colours and prices.
Prices are subject to change in connection with price increases and other external adjustments. We reserve the right to errors in text, catalog/webshop, price changes, obsolete products, delivery failure by third parties.
AAG reserves full ownership of the related rights of the goods until the final payment has been made.
Technical errors
We reserve the right to any technical errors in the calculation of prices and fees etc. If an software error or the setup of the webshop calculates an incorrect price, AAG is not obliged to deliver to the price offered. If this is the case, we will contact the customer to inform the correct price. The customer is then free to cancel the order afterwards.
Force majeure
In case delivery is prevented wholly or partly due to force majeure, AAG is exempted for any liability. Under force majeure are e.g. labor disputes, war, civil war, blockades, barriers, political unrest, government intervention, lack of propellants, natural disasters or other external factors that affect supply.
Your security as a customer is very important to us, and we have made sure that you do not run any risk by using your credit card at AAG. We do not store your credit card information – it is only used to perform the actual payment. During payment, we use a secure and encrypted SSL connection, which ensures that no one else can get hold of your information. Only PBS can read it. Payments are handled by Wannafinds secure payment gateway in cooperation with PBS. Neither AAG nor other intruders have the opportunity to read the data.
The payment is deducted only when the goods are sent from AAG.
Privacy policy
Information provided when ordering, e.g. name and address, is only used for the expedition of the order. Email is used to send an order confirmation to the customer, and to contact the customer in case of questions. Phone number is used in case of questions that cannot be solved by email.

Information will never be abused or handed over to any third party. Your information will be stored in our customer database, but anytime you can get them deleted by sending an email to AAG. Find our email address on our contact page. We store personal data on a server protected by firewall.

AAG collects and processes personal data in accordance with applicable law, including the EU GDPR.
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